During the past week, we have had some dissatisfied customers because they sent people to purchase under their Shinoda account and we had to turn them away. The people sent did not have a Shinoda card nor were they listed as an authorized buyer. Our only method of verifying them is to call the phone number listed in our system that you provided when you registered. Also, to look up your account, we need either the business name or phone number you registered with. Our computer system does not allow for us to look up a customer by name. Oftentimes, the person trying to purchase does not know either the account holder's business name or phone number. Under these circumstances, we cannot look up the account to attempt the verification call. If we cannot verify that the person is being authorized, we must turn them away. We have a duty to protect the resale licenses entrusted to us and the purchases that get rung through our system. There have been a few times where customers try to hand us their cellphone for the verification. We cannot accept this form of verification since we have no way of authenticating who is on the phone. Our only way of ensuring that a correct authorization occurs is by us calling the number provided by the account holder. We do this to provide security to our accounts and the resale numbers you have entrusted with us. Knowing this limitation and to help provide you with maximum access, we will provide as many Shinoda ID cards as you like. Click here if you would like to obtain more cards. If you need to make changes to your account such as address, phone number, or adding authorized buyers, click here. We apologize if this causes any inconvenience to you. Hopefully, you understand that we do this for the security of your account.