Shinoda Design Center welcomes both wholesale and retail customers. Retail
customers can conveniently shop online through our website, while wholesale
customers may shop both online and in-warehouse upon registration. Please note that
wholesale customers who register online are also eligible to shop in-warehouse.

IMPORTANT: Registration in store is by far the fastest way to register. Bring the registration materials into the store and you will be able to shop immediately.

To register, we accept the following types of licenses:

1. Resale Licenses,

2. Business Licenses,

3. Documentation with proof of Federal EIN number,

4. Schools, Charitable Organizations or Non-Profit Organizations can register by bringing in a signed letter on organization letterhead authorizing the registration.

Registration for shinodadesigncenter.net is a two step process: registration and activation. To be able to shop online, you must complete both steps.

1. Complete the registration form. You must complete this even if you have shopped in one of our stores before.
2. Activate your account. This step will be different if you have already shopped in one of our stores. Please read the instructions on the wholesale account activation page.

Note: If you have immediate shopping needs and will be shopping in one of our warehouses, registering in store is by far the fastest option. You can visit one of our stores to complete your registration.

If you already have an account with Shinoda Design Center, you will still have to register for our website. We apologize for this inconvenience. Please follow these steps:

1. Register for our website at the registration page.
2. Activate your account. Please read the instructions on the wholesale account activation page.

There is no fee for registering or for membership at Shinoda Design Center’s warehouses or online store.

Your email address may already be in our system. If this is the case, go here and click on “Lost your Password?” at the bottom. Enter your email address into the “Email Address” box and click on “Submit”. A new password will be will be emailed to you within a few minutes.

If you have forgotten your password, please click on the Log In link in the upper right hand corner. Click on “Forgot your Password?” at the bottom. . Enter your email address into the “Email Address” box and click on “Submit”. A new password will be emailed to you within a few minutes.

Please be aware that if you have your junk mail settings on high, the password email might be deleted by your ISP before you see it. To insure that you get our emails, please add shinodesign@gmail.com to your address book or your safe sender list.

1. Click here.
2. Enter your email address.
3. Click on submit.

Shinoda Design Center uses SafeUnssubscribe which guarantees the permanent removal of your email address from its mailing lists. In each email you receive, there will be a link to unsubscribe or change areas of interest. Your privacy is important to us.

Shinoda Design Center is strictly a wholesale operation. First time customers must register with us.

IMPORTANT: Registration in store is by far the fastest way to register. Bring the registration materials into the store and you will be able to shop immediately.

To register, we accept the following types of licenses:

1. Resale Licenses,

2. Business Licenses,

3. Documentation with proof of Federal EIN number,

4. Schools, Charitable Organizations or Non-Profit Organizations can register by bringing in a signed letter on organization letterhead authorizing the registration.

Registration can be completed in store, by fax, or by mail. If you have immediate shopping needs and will be shopping in one of our warehouses, registering in store is by far the fastest option. After completion of registration, you’ll be given a temporary Shinoda ID to shop immediately. If you register via fax or mail, please allow 3-4 weeks for registration to be completed before you can shop in a warehouse. This includes online accounts as well. Registration is fully completed when you have received your Shinoda Design Center Membership Cards.

To register in store:

1. Print the registration card from here. You can also pick one up at the store.

2. Bring in a copy of your license or letter.

3. Go to the store’s registration office and fill out our registration card.

If you would like to register by fax:

1. Print the registration card from here.

2. Fill it out.

3. Fax the form and the license or letter to (714) 541-0282.

If you would like to register by mail:

1. Print the registration card from here.

2. Fill out the registration card.

3. Mail the registration card and the license or letter to:

Shinoda Design Center

601 W. Dyer Rd

Santa Ana, CA 92707

Once you have completed registration, 2 Shinoda ID cards will be mailed to you. If you need more then 2 Shinoda ID cards, please specify the number on the registration card. There is no cost for additional cards. To shop in the store, you must have a Shinoda ID card or be one of the authorized buyers.

The request for a new Shinoda ID card can be done at the store, by fax, or by mail.

To request a new Shinoda ID card at the store:

1. You must be one of the three authorized buyers to make the request.

2. Print the form here and fill it out. You can also request a form at the store.

3. Take the form to the registration office. They will print a new card as long as you are one of the authorized buyers.

To request a Shinoda ID card by fax:

1. You must be on the authorized list of buyers to make the request.

2. Print the form here and fill it out.

3. Fax the form to (714) 541-0282.

To request a Shinoda ID card by mail:

1. You must be on the authorized list of buyers to make the request.
2. Print the form here and fill it out.
3. Mail the form to:

Shinoda Design Center
601 W. Dyer Rd
Santa Ana, CA 92707

Only authorized buyers can make changes to an existing Shinoda Design Center membership. If you are an authorized buyer, and would like to make a simple change such as address, phone number, or adding authorized buyers:

1. Print out our Change form here and fill it out.
2. To make changes by mail, please mail the filled out form to:

Shinoda Design Center
601 W. Dyer Rd
Santa Ana, CA 92707

3. To make changes by fax, please fax the filled out form to (714) 541-0282.

4. You may also scan in the filled out form and email us at shinodadesign@gmail.com. Make sure to physically sign the form. The State of California does not accept digital signatures of any kind for our paperwork.

We cannot change the name of the company through this form. Any company name changes require new registration paperwork to be submitted.

If you are making any other kind of change, please call a store or email us at shinodadesign@gmail.com.

There are multiple methods that can be used to accomplish this depending on how much control you need over shopping privileges. Customers purchasing tax exempt have greater considerations.

First, when registering, you can simply authorize 2 more buyers under “Additional Buyers”. This allows the additional buyer to make changes on the account or to get more cards if they lose their’s.

Second, you can ask for extra Shinoda ID cards. Any buyer that needs to purchase can just present the Shinoda ID card. This allows them to buy without giving them account change privileges or the ability to get more cards.

Just give that person one of your Shinoda ID cards. When they are purchasing merchandise, they will need to show the ID card to the cashier.

There is no fee for registering or for membership at Shinoda Design Center’s warehouses or online store.

We accept cash, checks, visa, and mastercard.

At this time, we are only using Federal Express to make our deliveries. Federal Express will not deliver to a PO Box.

We ship orders out Monday through Friday. If the order is in by noon, it will usually ship out by the next day. Order placed between Thursday after 12pm pst to Sunday 12pm pst will be processed as quickly as possible. We will attempt to ship on Monday. We will have it shipped out by Tuesday at the latest.

We ship out of Southern California. Please allow for transit time if you need merchandise by a certain date. There are also Express Delivery options.

Standard and Express Delivery are offered by Federal Express. Almost all orders will ship via Federal Express. If items require special handling or are oversized, they might require delivery by a freight carrier. Freight carriers telephone you when your merchandise arrives at their terminal to setup up a delivery appointment. Freight carriers provide curbside delivery and are not responsible for bringing merchandise into your home, uncrating, or removing packing materials.

Yes, you can specify at checkout to ship to multiple addresses.

There are some items that will require delivery by freight carrier. This can be caused because of the size of the item or the category of the item. Examples of oversized items are large silk trees or large Christmas trees. Glass utility vases sold by case is an example of a category that must be shipped by freight carrier.

1. 15% Restocking Charge On ALL Returns.

2. All Returns Must Be Within 7 Days From Purchase With Original Receipt(s)

(Credit Card Purchases Will Be Credited On The Same Credit Card.)

(Check Purchases Will Be Refunded By A Mailed Check.)

(Cash Purchases Over $25.00 Will Be Refunded By A Mailed Check.)

3. All Exchanges Must Be Within 7 Days From Purchase With Original Receipt(s). Exchanges Must Be For Items Of Equal Amounts Or Applied To A Larger Purchase The Same Day The Items Are Brought Back.

(No Store Credit & No Cash Back On Exchanges)

4. Must Have Receipts.

5. Items Must Be Unopened, Have Original Price Tags, And Be Undamaged.

6. No Returns Or Exchanges On Holiday Items, Custom Arrangements, Customized Items, Special Orders, Or Sale Items (Includes Monthly Sales or Store Specials).

7. At Our San Diego Store: Absolutely No Returns & No Exchanges on Christmas Items After October 31st.

8. At Our Santa Ana Store: Absolutely No Returns & No Exchanges On Christmas Items After November 30th.

We strive for customer satisfaction in shipping your order. If you have received product that is broken or is incorrect through an error on our part, you must notify us within 2 days of receipt. Please notify us by emailing shinodadesign@gmail.com or calling us at (714)541-4444. If the product was damaged, please keep the product in the original shipping box. It will be replaced or credited.

If items are returned for any other reason, you must email us at shinodadesign@gmail for a return authorization number within 7 days of receipt and write the RMA number on the shipping box. The shipping box with the RMA number written on it must be postmarked within 7 days of RMA number receipt. Item must be unopened, unused, and be in resellable condition. Shipping is non refundable and the customer is responsible for all return freight. There will charge be a 15% restocking fee. Holiday, Seasonal, or Sale Merchandise is NOT returnable.

All merchandise sold and shipped by shinodadesigncenter.com may be returned to a Shinoda Design Center warehouse subject to the guidelines in the warehouse’s return policy. Date of purchase for the merchandise will be the UPS date of delivery receipt.

Please email shinodadesign@gmail.com to report the damage.

For UPS deliveries, please keep the product in the original shipping box.

For freight carriers, please note notate “damaged” on the bill of lading. Also, immediately check all merchandise within the box in question. Notate all damage on the bill of lading. Failure to do so may result in no credit being issued for damaged items.

Please email us at shinoidadesign@gmail.com (714)541-4444 for assistance.

Please do not dispose of damaged or defective merchandise unless instructed to by a member of our returns team by email or phone. It is possible we might need the item back and full credit will not be issued if we need the item back.

We will refund you as quickly as possible. If items are to be returned to us, refund will be issued when we verify that the item has been returned.